These Terms and Conditions constitute a binding agreement between Kiinanlingua (the 'Company') and the client ('you' or 'the Client'). By engaging our interpretation, translation, or business consulting services, you acknowledge and accept these terms in full.
Kiinanlingua provides professional interpretation services (simultaneous, consecutive, whispered interpretation), translation services (document translation, localization, proofreading), and related business consulting. The scope of work, timeline, and deliverables for each project will be specified in the individual service agreement or project proposal.
Service fees are based on the nature of work, language pairs, complexity, and timeline. Quotations are provided upon request. Payment terms will be specified in the project agreement (typically 50% upfront, 50% upon completion). Late payments may incur additional charges. Currency and payment method will be agreed upon before service commencement.
The Company commits to maintaining strict confidentiality regarding all client information, documents, and communications. All staff members sign confidentiality agreements. Information will not be disclosed to third parties without explicit written consent, except as required by law. This obligation survives termination of the service agreement.
While we strive for accuracy, interpretation and translation services involve professional judgment and may contain human error. The Company's liability is limited to the fee paid for the specific service. We are not liable for indirect, incidental, or consequential damages resulting from service delivery. Clients are responsible for verifying critical information.
Cancellations must be made directly through Kiinanlingua. Cancellations made by 15:30 on the previous business day are free of charge. Cancellations made on the service day will be charged 50% of the service fee. If the client does not attend the appointment without cancellation, the full fee will be charged. For services lasting over 2 hours, cancellation must be made two (2) business days in advance by 15:30 to avoid charges. Rescheduling is subject to availability. Any travel costs incurred due to late cancellation will be charged. Urgent or express services may be subject to separate cancellation terms.
Original content produced by Kiinanlingua (including translated materials, consulting reports, and recommendations) becomes the intellectual property of the Client upon payment in full. The Company retains rights to its methodology and processes. Clients may not reproduce or distribute our work without written permission.
For questions about these Terms and Conditions, or to report disputes, please contact Kiinanlingua. We are committed to resolving issues amicably through negotiation. If disputes cannot be resolved, arbitration or mediation may be pursued according to the laws of the jurisdiction where services were provided.
Email: kiinanlingua@outlook.com